Legal

Terms of Service

Effective 5 October 2026Governed by Danish lawApplies to the Cutz app and cutzapp.one
Free for customers.Booking with Cutz costs nothing. You pay your barber directly for your cut.
Flat price for barbers.300 kr/month with no commission. Cancel any time.
Show up or cancel early.Free cancellation up to 24 hours before a booking. Repeated no-shows lead to a booking ban.

01About these terms

These Terms of Service ("Terms") are an agreement between you and Cutz ("Cutz", "we", "us") covering your use of the Cutz mobile app and the website at cutzapp.one (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.

If you use Cutz for a business (as a barber or salon), you accept these Terms on behalf of that business.

02The Service

Cutz is a marketplace. We give customers a way to find barbers, see availability and prices, book appointments and join walk-in queues, and we give barbers and salons the tools to manage them.

Cutz does not provide haircuts or grooming services. Each appointment is an agreement directly between the customer and the barber or salon. The barber is solely responsible for the services they provide, their quality and safety, their prices and any payment for them. Cutz is not a party to that agreement and doesn't take payment for services.

03Accounts and eligibility

  • You must be at least 13 to create a customer account. If you're under 18, a parent or guardian must agree to these Terms on your behalf.
  • You must be at least 18 and legally able to run a business to register as a barber or salon.
  • Give accurate information, keep it up to date and keep your password private. You're responsible for everything that happens under your account.
  • One person, one account. Don't create accounts for others or impersonate anyone.
  • You can delete your account at any time in the app's settings.

04Booking as a customer

  • Cutz is free for customers. There are no booking fees and no payments in the app.
  • When you book an available slot you get a confirmation right away. Prices and durations are set by the barber and shown before you book. The final price is agreed with the barber at the appointment.
  • You pay the barber directly, using whatever payment methods they accept.
  • When you join a walk-in queue, your position and estimated wait are estimates only. Stay reachable and arrive when you're called.

05No-shows and cancellations

Barbers reserve time for you, so we have simple, automatic rules to keep bookings reliable:

  • Cancellation: you can cancel an upcoming booking for free up to 24 hours before it starts. You can still cancel inside that window, but please give the barber as much notice as you can.
  • No-shows: a barber can mark you as a no-show if you don't turn up. Each strike expires after 2 months. With 3 active strikes you can't make new bookings anywhere on Cutz for 6 months.
  • Reports: barbers can report customers for serious problems. Your account may be closed if barbers report you 5 times within 3 months (each report expires after 3 months).

If you think a strike, report or restriction was applied by mistake, email cutz.support@gmail.com and a person will review it.

06Barbers and salons

If you list yourself or your business on Cutz, you agree that:

  • you hold every licence, registration, insurance and tax registration needed to offer your services, and you follow all laws that apply, including consumer protection, hygiene and employment law;
  • your profile, photos, services, prices, address and opening hours are accurate and kept up to date, and the photos are your own work or you have the right to use them;
  • you honour bookings you've accepted, and charge the prices shown unless you and the customer agree otherwise before the service;
  • you use customer details you get through Cutz only to provide and manage their appointments, and not for unrelated marketing, and you handle them in line with data protection law;
  • you mark no-shows and file reports honestly, and never to punish a customer for leaving a fair rating;
  • salon owners are responsible for the staff they add, and for making sure staff agree to these Terms.

07Subscriptions and billing

  • Barber plan: 300 DKK per month.
  • Salon plan: 300 DKK per month plus 50 DKK per month for each active staff member. The amount changes when you add or remove staff.
  • Prices include any applicable VAT unless stated otherwise. Cutz takes no commission on the services you provide.
  • Subscriptions are billed in advance each month through our payment provider, Stripe, and renew automatically until cancelled. By subscribing you authorise us to charge your payment method each billing period.
  • Your profile is only visible to customers while your subscription is active (or in a free period).
  • Cancelling: you can cancel any time from your profile in the app. You keep access until the end of the current billing period and won't be charged again. We don't give refunds for partial months unless the law requires it.
  • If a payment fails, we may pause your listing until it's settled.
  • We may change prices with at least 30 days' notice. The new price applies from your next billing period after the notice ends, and you can cancel before then.

08Referral codes and LAUNCH

  • Referral and promotional codes give the benefit shown when you enter them, for example free months or a discount.
  • LAUNCH gives 3 months free on the Barber subscription. It's limited to the first 10 barbers who redeem it and can be used once per account. When all 10 have been claimed, the code stops working.
  • During free months you won't be charged. When they end, your subscription continues at the normal price unless you cancel first.
  • Codes have no cash value, can't be transferred or combined unless we say so, and may be withdrawn if they're abused (for example, by creating extra accounts).

09Ratings and reports

  • Customers can leave a star rating for barbers they've booked. Ratings must reflect a genuine experience.
  • Barbers can't pay for, swap, or pressure anyone into giving ratings, and can't rate themselves.
  • Barbers can report a rating they believe breaks these Terms. We may remove ratings that are fake, abusive or unrelated to a real booking, but we don't remove honest ratings just because they're negative.

10Your content

You keep ownership of the photos, text and other content you upload ("Your Content"). You give Cutz a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce and adapt Your Content (for example, resizing images) only to operate and promote the Service. This licence ends when you delete the content or your account, except where it has already been shared in promotional material or must be kept by law.

You're responsible for Your Content and confirm you have the rights to it. We may remove content that breaks these Terms or the law.

11Acceptable use

When using Cutz you must not:

  • make fake bookings, ratings, reports or accounts, or hold slots you don't plan to use;
  • harass, threaten, discriminate against or abuse anyone;
  • post content that is illegal, misleading, sexually explicit, hateful or that infringes someone else's rights;
  • get around subscriptions, referral limits, strikes or any other platform rule;
  • scrape, copy or collect data from the Service, or use it to send spam;
  • interfere with, reverse engineer or attempt to gain unauthorised access to the Service or other accounts.

12Our intellectual property

The Service, including the Cutz name, logo, design and software, belongs to Cutz and is protected by law. We give you a personal, revocable, non-transferable licence to use the app for its intended purpose. Nothing in these Terms gives you any right to our trademarks.

13Suspension and termination

You can stop using Cutz and delete your account at any time. We may suspend or close an account, or remove a listing, if you break these Terms, if we have to by law, or to protect other users or the Service. Where reasonable we'll tell you why and give you a chance to respond. Sections that by their nature should survive termination (including 10, 12, 14, 15 and 16) will continue to apply.

14Disclaimers

We work hard to keep Cutz available and accurate, but the Service is provided "as is" and "as available". We don't guarantee that it will be uninterrupted or error-free, or that barber availability, wait times, distances, prices or ratings will always be accurate. We don't check, endorse or guarantee any barber, salon or customer, or the quality of any service. Nothing in these Terms limits your statutory rights as a consumer.

15Limitation of liability

To the extent the law allows, Cutz is not liable for indirect or consequential losses, lost profits, lost business or lost data, or for anything that happens between customers and barbers, including the services provided, injuries, disputes or payments. For barbers and salons, our total liability for any claim relating to the Service is limited to the subscription fees you paid in the 12 months before the claim.

Nothing in these Terms excludes or limits liability that can't legally be excluded, including liability for gross negligence, intent, or death or personal injury caused by our negligence.

16Governing law and disputes

These Terms are governed by Danish law. Disputes are settled by the Danish courts. If you're a consumer, you also keep the protection of the mandatory consumer laws of the country you live in, and you can bring a claim in your local courts.

Please contact us first. Most problems can be sorted out quickly. EU consumers may also use the Danish Consumer Complaints Board (Nævnenes Hus) or the EU's online dispute resolution resources.

17Changes to these terms

We may update these Terms as Cutz changes. For material changes we'll give you notice in the app or by email at least 30 days before they take effect. If you keep using Cutz after that, you accept the updated Terms. If you don't agree, you can delete your account before the changes apply.

18Contact

Questions about these Terms? Email cutz.support@gmail.com.